Food Complaints

Why meal temperature matters

Mealtimes are one of the most eagerly awaited parts of a resident’s day. Serving food at the right temperature isn’t just about flavour. It’s about comfort, dignity, and overall well-being. However, many aged care facilities receive daily complaints about meals being cold.

The challenge? Even when chefs prepare exceptional dishes, traditional storage and transport methods often fail to keep the proper temperature. By the time meals reach the table, they can be cold and unappealing, leaving residents disappointed.

Common causes of cold meals

  • Gastronom trays left on unheated bench tops for too long

  • Inefficient food transport systems cause heat loss during transit

  • Hot food served on cold plates

  • Plated meals left uncovered

  • Meals are plated too early and sitting before service begins

Traditional solutions aren’t enough

Facilities have tried:

  • Bain Maries or heated worktops to keep trays warm

  • Heated plate dispensers for crockery

  • Insulated meal bases and covers for plated meals

  • Insulated trolley covers for transport

While these methods assist, they often fail to produce consistent results.

The improved approach: ScanBox technology

European engineering has revolutionised food transport. ScanBox systems ensure that meals stay at the perfect temperature from the kitchen to the table whether that be for plated or bulk meal delivery.

Why ScanBox excels

  • Fast preheat times using a standard 10-amp outlet with no costly electrical upgrades

  • Lightweight and mobile, ideal for busy kitchens and easy for staff to use

  • Keep food above 65 degrees without power!

  • Suitable for bulk food transport or direct plated meal delivery

  • Elegant European design, with tilt tray prevention

Elevate your foodservice with Skanos

Skanos partners with aged care facilities to assess current processes and implement customised solutions. Our goal is to enhance resident satisfaction, provide seamless support, and ensure ongoing care after equipment is delivered. 

If you are ready to learn more or need a quote, click here.

 

Enquire